Attention, shoppers. IBM
has unveiled an augmented reality mobile app that lets you pan store
shelves with your smartphones to receive personalized product tips,
recommendations, and coupons.
The
app is one more example of a creative use of augmented reality, which
blends digital data with real-world imagery. The app brings the benefits
of digital commerce to traditional brick-and-mortar stores, where 92
percent of retail still takes place, according to market researcher
Forrester Research.
As you enter a store, you can download the app on a smartphone or
tablets, register for the service, and create a profile of features that
matter to you, such as ingredients you’re allergic to or your favorite
foods. Then, as you browse the aisles and point your phone’s video
camera at merchandise, the app will recognize the products and overlay
digital details on top of the images.
You’ll be able to see info such as ingredients, price, reviews, and
discounts that apply that day. If you opt in, data from your social
networks can be integrated into the data stream. If a friend reviewed a
product that you’re looking at, the app will flag that review.
You can tell the app that you want a cereal brand that’s low in
sugar, highly rated by consumers, and on sale at a low price. Then you
pan a shelf of cereal boxes, and the app reveals which cereals meet the
criteria.
“In the age of social media, consumer expectations are soaring, and
people want information and advice about the products they’re going to
buy,” said Sima Nadler, IBM Research’s retail lead. “By closing the gap
between the online and in-store shopping experience, marketers can
appeal to the individual needs of consumers and keep them coming back.”
The app is the result of work by IBM Research scientists in Haifa, Israel.
Retailers who adopt the app can connect with consumers by turning
marketing into a welcomed service, not an intrusive one. The app can
also help retailers understand consumers better, based on their likes
and dislikes. And it could make loyalty programs and digital coupons
more convenient for shoppers.
The app integrates with the retailer’s back-end computer system, powered by IBM Smarter Commerce software, which delivers info to the consumer’s device.
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